About Redcrier

Redcrier Publications Limited (“RPL”) is a company incorporated in England, whose registered office is at Rumwell Hall, Rumwell, Taunton, TA4 1EL. Trading name of Redcrier Training Solutions and use www.learnwithredcrier.com to facilitate access to our eBox digital training platform.

Any person issued with log in details to www.learnwithredcrier.com is hereinafter referenced as “client” or “end user” and expected to adhere to the terms of business expressed in this document.

“Fee” means the charge specified on www.learnwithredcrier.com for access to a set number of courses ranging from 1 to all courses available from Redcrier Publications Ltd.

“Services” means the services to be supplied by RPL to the client for a fee pursuant to this agreement.

About eBox

Digital training content designed for those caring for others. Clients can access and complete courses to help them learn about specific conditions, principles of caring and laws pertaining to delivering care in England and Wales. Clients can do this via a simple payment process which grants access to one or many courses (depending on client’s pre purchase selection). The eBox software can be accessed via a web browser or App (downloaded from App Store or Google Play). Once the course/s has been passed (80% pass rate) the software will issue a certificate of completion.

1. Terms of Business

1.1 Our privacy policy and cookie policy are expressly incorporated into these terms and combine to form the terms on which we supply digital training content.

Please read these terms carefully before placing an order for eBox course content. These terms tell you who we are, how you gain access to digital training content, how you (and we) may change or end the transaction between us. These terms will also give you guidance on what to do if there is a problem and other valuable information. These terms and conditions relate to all matters pertaining to access and use of course content via www.learnwithredcrier.com. Accepting these terms and conditions constitutes as a contract between RPL and the client. If you would like to discuss these terms, please send an email to info@redcrier.com.

2. Shipping time frames and terms

2.1 These terms start from point of online purchase which is then confirmed by an automated email being sent to the email address submitted by you.

2.2 At present the set-up is a manual process, so you will receive a confirmation email which will be followed by a second email showing your log in details.

2.3 The term of the agreement will be 12 months from point of purchase and is subject to earlier termination by RPL per this agreement.

2.4 RPL shall have power to end the agreement at any time by giving to the client one month’s written notice via email. Upon the expiry of the notice the agreement shall be ended without prejudice to the rights of the parties accrued to the date of termination.

2.5 Upon termination of this agreement by RPL will not be obliged to offer any form of refund.

3. Conditions of use

3.1 Upon order acceptance you will be sent a confirmation email with a unique reference number (please reference this number if you should contact RPL).

3.2 Once the payment has been cleared by BrainTree, you will be given access to the relevant course or courses. Due to the nature of the digital content upon delivery , and based on your course’s selections when ordering, you will not have a right to change your mind.

3.3 You acknowledge that you are to use the software only in accordance with the express terms of this agreement and not further or otherwise.

3.4 All eBox users must be over sixteen years of age.

3.5 All clients on the system should have unique log-on details and nobody should access the eBox system via a third party.

3.6 You are not permitted to reverse engineer, decompile, amend, change, vary, adapt, translate, or perform any similar type of operation on the software for any purpose.

3.7 RPL do not accept liability or responsibility for other websites that may be linked within our course content or website site.

3.8 The formation, existence, construction, performance, validity, and all aspects of this agreement shall be governed by English law and the parties submit to the authority of the Courts of England and Wales.

3.9 On rare occasions we may need to suspend the supply of eBox to:

(a) deal with technical problems, or make minor technical changes;

(b) update the product (to reflect changes in relevant laws and regulatory                        


(c) Unscheduled system downtime beyond our control. If this happens, we will be

making every reasonable effort to restore your access to the system. We will not be

liable for system downtime beyond our reasonable control.

4. Privacy disclaimers

4.1 Your personal information that you share with us will be governed by the terms of our privacy policy. We collect and process data in accordance with the Data Protection Act, the General Data Protection Regulations (GDPR) and the Privacy and Electronic Communications Regulations (PECR).

4.2 The security of all data is ensured by Redcrier’s adoption of a disparate systems approach to the storage, retention, and use of data provided by our clients. We have partnered with suppliers to ensure that we have the necessary skills and processes in place to secure all data.

5. Payment terms

5.1 Payment for the courses is processed by PayPal / BrainTree and have their own set of terms and conditions and will need to be agreed by you as you make payment.

5.1 As consideration for the provision of the digital services, you pay RPL the fee via PayPal / BrainTree online payment service before being granted access to course content.

5.3 The order value will include VAT at the prevailing rate.

6. Cancellation policies

6.1 Under the consumer rights act you (as an individual not representing an organisaiton) have 30 days to reject a digital product as faulty. If you were to report a fault to RPL firstly we would look to resolve the situation via our eBox Support Team. Secondly offer a full refund or replacement course (inside 30 days from date of purchase) and a replacement course (outside 30 days from date of purchase).  

6.2 Once granted access to a particular course, you will not be entitled to a refund unless the course is considered faulty.

6.3 In the case of technical faults that prevent you from accessing courses, or you report the course as faulty RPL reserve the right to withhold the refund for a reasonable amount of time to carry out an investigation.

7. Liabilities

7.1 RPL will provide industry standard security to include regular scanning of the database incorporated in the Applications for virus and other malicious cyber threats.  

7.2 RPL does not warrant that the software, the content, or the website is free of viruses or other harmful components nor that the function contained in the materials will be uninterrupted or error free or that defects will be corrected.

7.3 You have a responsibility for your digital safety and security, and you agree that RPL shall have no liability for any loss, damage, costs, or expenses incurred due to a virus or other network security failure experienced by logging into eBox.

7.4 The eBox course content is intended for use as an educational tool and is not to be taken as a definitive guide to legislation or best practice. Reference to the content is not a substitute for obtaining legal advice or referring to the national and local policy guidance, legislation, or regulations. eBox presents course content in good faith and RPL cannot be held responsible for any errors or omissions in the delivery of care by the clients using the system.

7.5 eBox may display links to other websites and resources, either directly or through frames. Independent third parties supply these sites and RPL is not liable and shall not be liable for the availability or content of these outside resources.

7.6 The following provisions set out the entire financial liability of RPL to you in respect of any breach of these terms; and any representation, statement or tortuous act or omission including negligence arising under or in connection with this agreement.

7.6.1 All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent allowed by law, excluded from this agreement.

7.6.2 In any form of dispute it is agreed that Redcrier Publications Limited is the final arbiter.

7.6.3 RPL’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the fee under this agreement and subject to that overall limit to the part of any loss suffered which is proportionate to its responsibility; and RPL shall not be liable to the client for:-(a) loss of profit; (b) loss of business;(c) depletion of goodwill and/or similar losses); (d) loss of anticipated savings;(e) loss of goods;(f ) loss of contract;(g) loss of use;(h) loss or corruption of data or information; or (i) any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. RPL shall not be liable to the end user or be in breach of this agreement by reason of failure to comply with RPL’s system requirements from time to time.

7.7 Force majeure. RPL reserves the right to delay or suspend provision of the Services (without liability to the you) if we are prevented from or delayed in the carrying on of our business or performance of obligations under this agreement due to circumstances beyond reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood or other weather event, epidemic, disease, infestation, restrictions on transport or movement, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable goods Provided that, if the event in question continues for a continuous period in excess of 90 days either party shall be entitled to give notice in writing to the other party to terminate this agreement.

8. Intellectual property

8.1 No content (including text, video, audio, or other formats) accessed in or through eBox may be downloaded, copied, duplicated, or used in any other way other than intended directly for and by RPL. Termination or expiration of this agreement will not revoke this.

8.2 Ownership and intellectual property rights for the software, the website, and the Redcrier Catalogue, the LMS (Learning Management System) and the Intellectual Property Rights in respect of same shall belong exclusively to RPL. Termination or expiration of this agreement will not revoke this.

9. Terms of use for our website

9.1 RPL do not accept responsibility or liability for other websites that are linked within our site or training materials.

9.2 Course content is geared for compliance with care regulators within England and Wales. Our website is intended solely for the promotion of our courses within England and Wales. We will not exclude purchases from customers outside of the stated geographical areas.